Privacy
Because your privacy is important to us, the University of Kentucky Lettercase Online Bookstore website operates by these principles:
- The Lettercase Online Bookstore website is maintained by the UK Human Development Institute, University of Kentucky, Lexington, KY 40506.
- We can be reached by email.
- We explicitly ask when we need information that personally identifies you (“Personal Information”). For example, to make a purchase from the bookstore, you will be asked to provide your name, e-mail address, and other information depending on the payment method. We use this information to generate e-mail messages to inform you of successful purchases and other information related to your orders.
- If at any time you believe this website has not adhered to these principles, please notify us by email and we will use all reasonable efforts to promptly determine and correct the problem. If you have questions about this policy, please email us.
Credit Card Transactions
This website uses a third party credit card payment processor to accept credit card transactions. The operators of this website would like to assure you that measures have been taken to make such transactions secure.
This site utilizes industry standard Secure Sockets Layer (SSL) servers to encrypt your information and prevent unauthorized access.
The processing of online transactions is done through Authorize.net and Worldpay.
Shortly after a purchase or refund is processed, you will receive a confirmation via e-mail. You are advised to print out and save a copy of the order confirmation for verification necessary to request refunds or resolve any disputes. This website guarantees that every transaction will be 100 percent safe. This means you are not responsible for unauthorized transactions posted to your credit card that occur as a result of submitting a credit card number to this site.
This site uses industry standard Secure Sockets Layer (SSL) servers on our transaction pages. It encrypts all of your personal information including name, address, and credit card number to prevent unauthorized access as the information travels over the Internet. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, this site will cover the entire liability for you, up to the full $50.00. This site will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from transactions made at this site while using the secure server.
Refund Policy
Unless stated otherwise on the individual product page for the product you are ordering, all completed purchases are non-refundable.